Returns
Last updated: 6 September 2026
1. Returning an unwanted item
If you have changed your mind about a purchase made online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
Once you have told us that you wish to cancel, you normally have a further 14 days to return the goods to us.
To request a return, please contact us at:
Email: cellfabltd@gmail.com
Please include your order number and the reason for the return where applicable.
2. Condition of returned products
Products should be returned in their original condition and, where reasonably possible, with their original packaging.
For sealed trading card products, including booster boxes, booster packs, collection boxes, tins and similar products, we strongly recommend that you do not open or remove any factory seals if you wish to return the product because you have changed your mind.
If a product has been opened, used or handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to make a deduction from your refund where permitted by law.
This does not affect your statutory rights if the product is faulty, damaged or not as described.
3. Faulty, damaged or incorrect products
If you receive a product that is faulty or defective, damaged in transit, incorrectly supplied, or not as described, please contact us as soon as possible at cellfabltd@gmail.com, preferably with your order number and photographs of any damage or defects.
We will assess the issue and provide an appropriate remedy in accordance with your legal rights. Depending on the circumstances, this may include a replacement, repair or refund.
Please do not dispose of or return a damaged item until we have provided instructions, unless we have specifically asked you to do so.
4. Refunds
Once a return has been accepted, we will process your refund as required by law.
Where you are exercising your statutory right to cancel an online order, we will generally refund the standard delivery charge you originally paid. Any additional amount paid for an upgraded delivery service may not be refundable.
Refunds will normally be made using the original payment method.
Please note that your bank or card provider may take additional time to make the refunded funds available to you.
5. Return postage
If you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning the product to us.
If the product is faulty, damaged, incorrect or otherwise does not conform to your legal rights, we will deal with the return in accordance with the applicable consumer legislation.
6. Pre-orders
If you wish to cancel a pre-order, please contact us as soon as possible.
Where a pre-order has already been dispatched or is otherwise subject to specific cancellation arrangements, we will advise you of the available options.
Your statutory consumer rights remain unaffected.
7. Trading cards and collectibles
Trading cards and collectibles can be sensitive to handling and storage conditions.
We cannot accept responsibility for damage caused after delivery through inappropriate storage, handling, moisture, heat, bending, or other customer-related causes.
Where individual cards or collectibles are described as being in a particular condition, grading or condition description, this is provided based on our assessment at the time of sale. Unless specifically stated otherwise, products are not guaranteed to receive a particular grade from any third-party grading company.
8. How to contact us
For all return enquiries, please contact:
Cellfab Limited
Email: cellfabltd@gmail.com
Website: cellfabgames.co.uk
Please include your order number so that we can deal with your request as quickly as possible.
Nothing in this policy affects your statutory consumer rights.