Cellfab Limited (“Cellfab”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use cellfabgames.co.uk, create an account, place an order, contact us or otherwise interact with us.
Cellfab Limited
Company number: 10193342
Email: cellfabltd@gmail.com
Website: cellfabgames.co.uk
Please note: the registered office address has intentionally not been included
in these website policies.
Cellfab Limited is the data controller responsible for personal information
collected through the Website and in connection with our online sales and
customer services.
· Name.
· Billing and delivery address.
· Email address and telephone number.
· Customer account and login information.
· Order details, purchase history, returns and refund information.
· Information provided when contacting us or completing forms.
· Technical information such as IP address, browser/device information, pages visited and usage information.
· Payment information is processed through Cardnet, a payment service provided by Lloyds Bank. We do not generally store complete payment card details ourselves.
We normally collect information directly from you when you create an account, place an order, complete checkout, contact us, request a return or refund, subscribe to marketing, or use the Website. We may also receive information from service providers where necessary to provide our services, process payments, prevent fraud or fulfil orders.
· Process and fulfil orders and payments.
· Arrange delivery and provide order updates.
· Create and manage customer accounts.
· Provide customer service and handle enquiries, returns, refunds and complaints.
· Operate, secure and improve the Website.
· Prevent and detect fraud and misuse.
· Maintain accounting, tax and other required business records.
· Comply with legal obligations and establish, exercise or defend legal claims.
· Send marketing communications where legally permitted and, where required, with consent.
Depending on the circumstances, we rely on contract, legal obligation, legitimate interests and consent. Contract is used where processing is necessary to fulfil an order or provide an account/service. Legal obligation applies to matters such as accounting and tax. Legitimate interests may include operating and securing the business, fraud prevention and customer support. Consent may apply to certain marketing and non-essential cookies; consent can be withdrawn at any time.
We may share information with Cardnet/Lloyds Bank for payment processing; Royal Mail and other delivery providers for fulfilment; website hosting, OpenCart-related technology, security and support providers; email, analytics or marketing providers where used; professional advisers; and authorities where legally required. We aim to share only information reasonably necessary for the relevant purpose.
Some service providers may process information outside the UK. Where this occurs, we will use appropriate lawful safeguards where required by UK data protection law.
The Website uses cookies and similar technologies. Essential cookies may be used for shopping baskets, customer sessions, account functionality and security. Non-essential analytics or marketing cookies will only be used where the necessary consent has been obtained. See the Cookie Policy for further information.
We may send information about Cellfab products, releases, promotions and offers where legally permitted. You can unsubscribe at any time using the unsubscribe option or by contacting cellfabltd@gmail.com.
We retain personal information only for as long as reasonably necessary for the purpose collected and applicable legal, accounting, tax or business requirements. When no longer required, information will be securely deleted or anonymised where appropriate.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, destruction, alteration, disclosure and unlawful processing. No internet transmission or electronic storage system can be guaranteed completely secure.
Depending on the circumstances, you may have rights to access, rectify, erase, restrict processing, object to certain processing, obtain data portability, and withdraw consent where consent is the lawful basis. You have an absolute right to object to direct marketing. Some rights are subject to legal exceptions.
Contact cellfabltd@gmail.com. We may request information needed to verify your identity. Requests will be handled in accordance with applicable UK data protection law.
The Website is not specifically directed at children. We do not knowingly collect children's personal information for purposes requiring parental consent. Contact us if you believe a child has provided information inappropriately.
The Website may contain links to third-party websites. Cellfab Limited is not responsible for their privacy practices, security or content.
We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
We maintain reasonable security and procedures for suspected personal data breaches and will take appropriate action, including notifications where legally required.
We may update this Privacy Policy when our business, Website, services, processing practices or legal requirements change. The last updated date will be revised.
Please contact cellfabltd@gmail.com first so we can investigate your concern. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cellfab Limited
Company number: 10193342
Email: cellfabltd@gmail.com
Website: cellfabgames.co.uk
Please note: the registered office address has intentionally not been included
in these website policies.